Contact

Get a straight answer.

Questions before buying, help with a report, API integration, volume pricing. Routine questions are answered inside an hour from the current product rules and your own account context; anything that needs judgement goes to the product owner.

Tell us what you need

What can we help with? Optional

Before buying Report support API integration Volume pricing Something else

Your email

Page, report or documentation URL

Optional, and it makes the answer specific — example.com/page is enough. A report id goes in the message.

Message

Which site would you audit, and what are you deciding between? If you are weighing this against free tools, monitoring or an agency, say so — the honest answer is sometimes that you should not buy yet.Include the report id or the URL that was audited. Signed in? Open the audit and paste its id — it is the fastest route to a specific answer.Name the endpoint and paste the error body. Every problem response carries a machine-readable code, and that code is usually the whole answer.How many URLs, and are they your own sites or clients'? Auditing for clients usually fits the white-label programme better than volume pricing.Tell us the outcome you need and what is currently blocking it.Tell us the outcome you need and what is currently blocking it. The more specific the message, the more specific the answer.

We answer to this address and nothing else. No newsletter, no list — see the privacy policy.

How your message is handled

No mystery inbox. Step 02 changes with the reason you pick.

01
You tell us the job

The reason, the page or report it concerns, and what is blocking you.
02
Context is checked

Your message is matched to the product rules, your account and the report in question.We check the audit's scope and price, and the comparison against the alternatives.We check your account, the run in question and the findings it produced.We check the endpoint, your key's scopes and the error catalogue.We check the volume routes and whether the white-label programme fits better.We check whatever the message turns out to be about.

Then one of two things, decided by the case — not by the chip you picked:

Routine

Answered directly

Composed from the current product facts and the context above, and sent inside an hour.

Judgement

Product owner

Corrections, refunds, unusual exceptions and anything uncertain are handed over rather than guessed at. Legal notices always are.

Either way you get an answer or a named next step, and never later than one business day.

Direct routes

You may not need to wait

The most common questions already have a published answer, with the evidence attached.

Buying decision Not sure the audit is the right tool? DIY, monitoring, a consultant or this — compared honestly, including when not to buy. Deliverable What exactly do you receive? The pipeline end to end: evidence, adjudication, fixes, and the verification re-runs. Business case What could faster pages be worth? Estimate it from your own real-user field data, not a generic multiplier. Lab vs field Lighthouse and Core Web Vitals disagree? When a high lab score does — and does not — predict a real-user pass. Before / after Is that improvement real? How many Lighthouse runs it takes to prove a change, at 95% confidence. Client work Auditing sites for clients? The white-label programme usually fits better than volume pricing.

Each of those is published with its data and its method — the sample-size rule comes from how many Lighthouse runs prove a change, and the rest of the studies are in the research index.